This is an add-on developed for IT teams.
Call center managers, helpdesk agents, and other support professionals use Jira Service Desk for issue ticketing, incident management, and change management.
We provide training in following topics
- Issues and Bugs – What they are and their key components.
- Creating an Issue
- Issue features, attributes
- Different types of Issue
- Assigning Issues
- Adding attachments
- Status
- Comments
- Issue Security
- Time tracking
- Votes and Watches
- Components
- Versions
- Issue identification with user
- Open issues with user
