# of openings: 1 Hire Type: Hourly Category: Information Technology
More information about this job:
Salary/Rates: Negotiable
Required Skills:
3+ years’ experience in Jira, Confluence and Jira Service Desk Administration
3+ years’ experience in business process improvements
Preferred Skills
BA/BS in Information Systems, Project Management, or related major
Demonstrated ability to understand complex IT systems and processes
Basic understanding of databases like SQL server, MySQL
JIRA Atlassian Certification is a plus
Responsibilities
Experienced Jira Service Desk administrator and Confluence administrator – defining and building using custom workflows, post-conditions and custom issue types.
Review existing projects, permissions, workflows, dashboards and identify where functionality can or cannot meet user requests.
Creating and migrating JIRA projects and making changes to workflows, screens, and fields
Develop metrics, dashboards, and advanced filters in JIRA/Confluence/Service Desk to provide end-users and business leadership with meaningful operational/performance metrics and customized status reports.
Working with internal customers to gather their JIRA project requirements and design a scalable solution
Testing, installing, upgrading, and configuring Jira plugins
Skyera Systems is a premier software solutions and services company.
We work closely with our clients to help them successfully build and execute their most critical strategies. Skyera Systems has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 500 to growing companies.
